Frequently Asked Questions
Everything you need to know about bringing FEST Amsterdam into your home.
What is the typical lead time for furniture orders?
Since many of our sofas and chairs are made-to-order, lead times typically range from 8 to 12 weeks. In-stock accessories and lighting are usually dispatched within 3-5 business days.
Do you offer fabric samples before I purchase a sofa?
Yes, we highly recommend ordering fabric swatches to see how colors and textures look in your space. You can order a selection of samples directly through our website.
What are your shipping rates and delivery options?
We offer standard curbside delivery and premium white-glove assembly services. Shipping costs are calculated at checkout based on your location and the size of the items in your cart.
Can I return a customized piece of furniture?
Items that are custom-made to your specific fabric and configuration choices cannot be returned. However, standard stock items can be returned within 14 days of receipt in their original packaging.
How do I care for my FEST Amsterdam furniture?
Each product comes with specific care instructions. Generally, we recommend regular vacuuming of upholstery with a soft brush and using specialized wood cleaners for our oak and walnut surfaces.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, iDEAL, and Klarna for flexible financing options.